Terms & Conditions
Making a purchase with The Sugar Shed could not be easier. Just browse our store and add any items that you wish to buy, message us with your personalisation where necessary or if you need any advice. A feature within the cart system is to upload a photo and there is also a section for additional comments.
We reserve the right to temporarily remove any item for sale from our website, and also to completely discontinue any item in the future.
If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item or a gift voucher will be offered to the customer.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
When the order is placed at our website, you will be re-directed to PayPal where your payment will be processed using the highest levels of security. No card details will be saved on our website and we will not keep any of your payment information .
Depending on the item, we will deliver your product via Royal Mail, My Hermes, UPS or similar courier depending on the size of the item you have purchased.
On occasion we may need to contact you regarding delivery on the number provided. We do not pass your e mail address or contact number to couriers.
Please note that the product images may vary from time to time and be slightly different, but will represent the actual product.
Images that are provided for personalisation may be edited to improve the final product.
Any images provided to us must have full copyright and users permission. We will not be liable for any images provided to us that don’t have copyright. If we suspect that this will impact on copyright we will not print the image.
We aim to dispatch your products within 7 to 10 working days as each item is made to order, In some cases, however, it may take a little longer due to events out of our control.
Should the item be out of stock we will contact you and give you an estimated delivery time. If this is not acceptable to you then we will offer you an immediate refund and cancel the order.
If you purchase multiple items together they should be delivered together, but please note that this cannot be guaranteed (due to size, weight and availability of the item etc).
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
Small items we send are usually are done so via first class Royal Mail, which is not insured. In the event of an item you have ordered not being delivered to you, please contact us as soon as possible so we can resolve the matter.
When we use a Courier service (Hermes/UPS etc.) the items are insured until it reaches your address. Some items may need a signature upon arrival depending on the item.
We ship certain items internationally. All international shipments are not insured.
Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK address within 15 working days, which excludes weekends and bank holidays.
As delays can happen and be unforeseen, The Sugar Shed Ltd accepts no liability for any delay or failure to deliver within our estimated time-scales.
It is you (the customer) who is responsible for supplying us with the correct delivery address details. We are not liable for any loss of money, due to postage, if an incorrect address has been provided to us.
Some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.
When you receive your products from the courier it is VERY IMPORTANT to ensure that you check the packaging of your goods and notify us immediately of any damages.
Please contact us using the contact page on our website.
The Sugar Shed Ltrd, Springfield House, Hillside, Holme, Cumbria, LA6 1QD
Your rights to return goods are protected under the EU Distance Selling Directive.